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I spent a good amount of time at Google’s New York City pop-up shop this morning, and while the product demo areas were great — and felt true to what you’d imagine a Google retail store to be — the actual buying process was anything but.

Most of the staffers spread around the Flatiron location definitely seem to be Google employees, as they’re all fairly knowledgeable about the Pixel 2, Home speakers, Pixel Buds, and other new products on display. But when it comes time to buy a phone, you’re handed off to people working on behalf of an authorized Verizon reseller.

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